Name: Eldanove
Address: 73 Baker Street, W1U 4PT London, United Kingdom
Telephone: +44 20 3867 4152

1. Introduction

Eldanove ("we", "us", "our") operates the website eldanove.info. This Privacy Policy explains how we collect, use, store, and protect personal data when you access our website or contact us. We are committed to handling your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

The data controller for this website is Eldanove, 73 Baker Street, London W1U 4PT, United Kingdom. You can contact us at [email protected] or by telephone at +44 20 3867 4152 with any data protection queries.

2. What Personal Data We Collect

We collect personal data only when you actively provide it. The categories of personal data we may collect include:

Contact form submissions: Name, email address, and message content when you use the contact form on our website.
Email correspondence: Name and email address when you write to us directly at [email protected].
Usage data: Technical data including your IP address, browser type, operating system, pages visited, and time spent on the site, collected automatically through analytics tools.
Cookie data: Information collected via cookies as described in our Cookie Policy.

We do not collect sensitive personal data, payment information, or data concerning health status, dietary requirements, or supplement usage patterns.

3. How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To respond to enquiries submitted through the contact form or by email, on the legal basis of legitimate interests.
To analyse website usage and improve site performance, on the legal basis of legitimate interests, subject to your cookie consent preferences.
To comply with legal obligations where applicable.

We do not use your personal data for automated decision-making or profiling. We do not sell, rent, or otherwise transfer your personal data to third parties for their marketing purposes.

4. Data Retention

Contact form submissions and email correspondence are retained for a maximum of twenty-four months from the date of last contact, after which they are securely deleted unless a longer retention period is required by law. Website analytics data is retained in anonymised form in accordance with the terms of the analytics service provider.

5. Third-Party Services

This website uses third-party scripts and services which may collect or process data. These include:

Google Maps: An embedded map on the contact page uses Google Maps, which may collect usage data subject to Google's Privacy Policy.
Font and CDN services: Google Fonts and jsDelivr CDN may collect IP addresses and request metadata when loading assets.
Analytics: Where analytics tools are active and consent has been provided, usage data is processed by the relevant analytics provider.

6. Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights regarding your personal data:

Right of access: You may request a copy of the personal data we hold about you.
Right to rectification: You may request correction of inaccurate or incomplete personal data.
Right to erasure: You may request deletion of your personal data where there is no compelling reason for its continued processing.
Right to restrict processing: You may request that we limit how we use your data in certain circumstances.
Right to object: You may object to processing carried out on the basis of legitimate interests.
Right to data portability: Where processing is based on consent, you may request a portable copy of the data you provided.

To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure transmission via HTTPS, restricted access to correspondence data, and regular review of data handling procedures. No transmission over the internet is entirely secure; however, we take reasonable steps to protect the information you provide.

8. Cookies

This website uses cookies. The types of cookies used, their purpose, and how you can manage your preferences are described in our Cookie Policy. You can manage your cookie preferences at any time by clicking "Cookie Settings" in the website footer.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The "last updated" date at the top of this page will be revised accordingly. Continued use of this website after a policy update constitutes acceptance of the revised terms.

PRIVACY POLICY